Mhairi Calder
Co-founder & MD
Former Royal Mail Borders manager. Drives the Galashiels–Edinburgh route herself once a fortnight.
About Heatherstone
A regional courier, built in the Borders, for the businesses that actually need their logistics partner to answer.
Heatherstone Logistics started in 2014 with one van, two ex-Royal Mail drivers, and a stubborn idea: that a regional courier could be both place-based and corporate-grade. Twelve years on, we run twelve depots and 322 vehicles across Scotland and Northern England — and we still answer the phone within three rings.
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“The Driver's Route” — over-the-shoulder cab view of a Borders single-track road. See AI prompts file.
How we operate
Four operating principles. They're on the wall in every depot.
- Pick up the phone
- Every customer has a named point of contact and a direct line. No queues, no IVR menus, no escalation tickets — a person who knows your account answers the call.
- Drive what we know
- We don't expand into geographies we cannot operate excellently. Twelve depots, six regions, and a fleet that knows the back roads. Growth is measured in service quality, not square miles.
- Price it on the tin
- Quotes include the things other couriers leave for the invoice — fuel surcharge, tail-lift, cold-chain logger, weekend premium. The number you see is the number you pay.
- Hire drivers as professionals
- Our drivers are full-time employees with annual GDP refreshers, manual handling cards, and a pension. Couriering is a career here, not a gig.
The story so far
Twelve years, a depot at a time.
2014
Founded in Galashiels
Two ex-Royal Mail drivers and a single Mercedes Sprinter. First contract was a weekly run of vintage book reprints from a Borders printer to specialist bookshops in Edinburgh.
2016
Glasgow and Edinburgh hubs
Central belt cold-chain pharmacy network signed. Fleet hits 40 vehicles, first overnight pallet sort runs from Galashiels.
2019
Cross-border into Cumbria
Carlisle depot opens. Heatherstone becomes a true Scotland + Northern England operator. North-east Scotland (Aberdeen) follows the same year.
2022
Newcastle & Tyne valley
Newcastle depot opens with the white-label fleet pilot. Three Newcastle e-commerce brands move onto Heatherstone-branded-as-them next-day delivery.
2024
Twelfth depot, full network
Berwick-upon-Tweed opens, completing the coastal route. Real-time tracking goes free for every shipment, regardless of tier.
2026
Today
1,840 active SMB and mid-market clients, 322 vehicles, 98.4% on-time. Privately held, no investors, no plans to sell.
Leadership
Four people you can actually email.
Tom Calder
Co-founder & Head of Fleet
Mechanical engineer by training. Owns vehicle reliability and the cold-chain compliance programme.
Priya Ranganathan
Head of Operations
Joined from a national 3PL in 2019. Owns dispatch, depot management, and the on-time number.
Eilidh MacGregor
Head of Commercial
Looks after key accounts and the white-label programme. The voice on the other end of the phone, more often than not.
Want to meet the team?
We do depot tours every other Thursday. If you're thinking about moving more than 200 shipments a month, come and see how the operation runs from the floor.